Learn how to activate Ticket Numbers on Dines, so that you can assign clear, custom prefixes and sequential numbers to each order.
Ticket Numbers
Welcome to our guide on Ticket Numbers! 👋
By default, every order placed through Dines receives a random 4-digit order number. These are automatically generated and are used to track and manage orders in the system.
Ticket Numbers, on the other hand, offer an alternative way to label orders. With Ticket Numbers, you can assign a custom, sequential identifier to each order, e.g., “A-01” or “BAR- 33.” These are set locally on each device and increase by one with every new order.
In this article, we will guide you through how to set everything up, so that your venue is rocking and rolling with Ticket Numbers. Let’s jump in. 👇
Setting Ticket Numbers
As mentioned, Ticket Numbers are a local setting per device, which means you’ll need to login to your Dines for Venues app on iOS to configure them.
Once you’re logged into the app, head to the EPOS tab, and then tap on Functions (⚙) at the top of the page. Scroll down until you see an option for “Ticket Number Settings,” and then tap again.
When you tap on this, you will see three sections in the overlay;
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Next Ticket Number: As you’d expect, this shows the next ticket number in the sequence that will be printed. Numbers will increase by one with every order, and range from 01 to 99. When the ticket count reaches 99, it will reset back to 01.
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Ticket Number Prefix: This is where you can set the prefix for this device’s tickets. You don’t need to put any numbers here: the system will handle those. Just enter the letters or prefix you’d like to use, such as “A-” or “BAR-”. As mentioned above, Ticket Numbers increase sequentially per device, so each device must use a different prefix to prevent duplicates.
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Restart Sequence: At any time, you can tap “Reset” here to start again on Ticket Numbers. This will be reflected by the “Next Ticket Number” at the top of the page reverting to “01”.
Activating Ticket Numbers
Now that you’ve set your Ticket Numbers, it’s time to activate them. This can be done in two ways; via Local Printing settings, and via KDS Mode. Let’s start with Local Printing settings.
To enable Ticket Numbers on Local Printing, head to Functions > Manage Local Printers on your Dines app, and then tap on the relevant printer. You’ll see a setting called “Ticket Number Type,” which will give you the option to choose Order Number (randomised 4-digit number), Ticket Number (your custom prefix), or both!
Don’t forget to hit “Save” at the bottom of the page once you’ve made your choice!
Please Note: You must do the above for all printers in your venue to ensure that ticket numbering is consistent. So for example, if you have one printer at Front of House, and one in the Kitchen, make sure to activate Ticket Numbers on both.
To show Ticket Numbers on KDS Mode, please login to Dines on a browser, as KDS must run on a separate screen from your EPOS (e.g., a laptop or a second tablet).
When you’ve logged in, go to Settings > Operations > Order Management. Here, you will see the heading “KDS,” and slightly beneath it, “Order / Ticket Number”. You can then use the dropdown to choose between Order Number or Ticket Number.
When you’ve selected “Ticket Number” and saved, orders shown in KDS Mode will include your custom Ticket Numbers, like below!
And that’s everything! By following these steps, you’ll have your very own ticket numbering system up and running, so that you can keep orders clear and organised across your venue.
Thank you for reading through our guide on Ticket Numbers. If you have any questions or feedback at all, or if there is a particular Knowledge Base article you’d like to see, please get in touch. You can reach us via email at care@dines.co.uk, or use our Live Chat and WhatsApp support services by clicking here.