Mobile Ordering Settings

Find out everything you need to know about tailoring Mobile Ordering Settings on Dines.

MOBILE ORDERING

MOBILE ORDERING allows your customers to use their smartphone to browse your menu and pay for the food, drink or other services you offer. The settings below will give you plenty of options to customise your customer’s Mobile Ordering experience. 

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Services;

This section allows you to quickly activate/deactivate and auto-accept orders from three different types of orders; On Premise / Table Service, Collection and Home Delivery. 

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Table Service;

• Tables / Locations: Build your venue’s layout! Using Tables and Locations allows you to set up your venue for table service, cover tracking and more. In the Categories section, you can split your venue up into different areas, eg; dining room, upstairs or beer garden. To do this, tap on the green “New” button to the right, which will let you name an area and set the position it appears on your Category list. The lower the number, the earlier the category will show, from left to right. 
  
  

  To create individual tables, you can use Name, Category, and Position at the top. The Name can be “Table 1,” “Table 2” et cetera, the Category will be whatever area within your venue that you want to put the table, and Position is the same as mentioned above; it determines the order in which the table appears, from left to right.

• Order Queue: Do you want your customers to see how many orders are ahead of them, or would you rather keep this information hidden? The choice is yours. To enable, simply click the toggle on the right-hand side.
• Table Service Hours: If you only offer table service at specific times, you can add these here. Use Day to select the day of the week, and From and Until to set your opening hours. If you are open at the same times every day, you can save yourself time by checking every day on the Day dropdown menu. If you run a split service (e.g you offer Table Service only from 12PM-3PM and from 6PM-10PM) you can simply add a second time range for the relevant days.

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Collection;

• Off-Premise Service Name: Here you can choose what your collection serviced is named. Eg, “Click & Collect,” or simply “Collection Service.” It’s entirely up to you. 

• Collection Slots: This section allows you to enter values for minimum preparation time, (Turnaround Times), how long you need between each order (Time Interval), which are both measured in minutes. You can also specify the number of days in advance customers are allowed to place orders for collection (Days In Advance). 

• Collection Limits: With Collection Limits, you can set either a Soft Limit or a Hard Limit to inform your customers about your collection availability. These limits are based on the number of orders. When you reach your Soft Limit, it indicates that your collection slot is getting busy, while reaching the Hard Limit means that the slot is fully booked and unavailable.

• Collection Hours: Much like Table Service Hours above, this gives you the option to specify the specific hours during which your customers can pick up their orders here. It is worth noting that this links directly to your Venue’s Opening Hours. You can learn more about Opening Hours here. 

• Collection Points: Here, you can establish precise locations within your venue where customers should go to pick up their orders. 

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Delivery;

• Delivery Slots: Like Collection Slots above, you can configure time-related settings such as the preparation time for each delivery order (Turnaround Times) and the gap needed between orders (Time Interval), which are both in minutes. You can also specify how many days in advance customers can place delivery orders (Days In Advance).

• Delivery Limits: Choose between Soft and Hard Limits to communicate your delivery availability to customers, based on the number of orders. The Soft Limit signals increasing demand, while the Hard Limit indicates full booking and unavailability.

• Delivery Hours: You can use this section to set your venue’s opening times for delivery orders.

• Delivery Postcodes: If your venue delivers to a specific area, you can list the corresponding postcodes here. Eg, EH1, EH2, EH3, and so on.

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Customer Messaging: 

• Busy Mode: Busy Mode allows you to display a brief message at the top of your menu on the Venue's Ordering Page, to let customers know if you are busy. In the first section, you can either turn this Off completely, have the system automatically add a busy message by choosing Auto, or display Level 1 or Level 2 at all times. More on that below!

• Level 1 Busy Mode: When you want to let customers know that you are experiencing a slightly busy period, you can let them know by adding a message under Level 1 Message. The Level 1 Threshold determines how many orders will make this message appear. So if you are expected to be busy with ten live orders, fill the box with the number “10.” 

• Level 2 Busy Mode: This is similar to Level 1 above, but more specified for when things are getting extra busy.  

• Thank You Message: Choose the message you wish to display that thanks the customer for their order. 

• Ordering Instructions: Add content to the automated emails which customers receive when they place a Collection order. There are two options here, Email: Off-Premise Order Accepted Next Steps (the email a customer receives when their order is accepted), and Email: Off-Premise Order Collection Info (the email a customer receives when their order is ready for collection). We’ll pop an example of how this looks below.

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Fees & Charges;

• Service Charge: In the “Service Percentage” field, you can choose the percentage of service charge that you wish to add to each order. The “Service Charge” dropdown lets you choose whether the charge will be mandatory for customers, or whether it is up to their discretion. 

• Transaction Fee: Using this allows you to add a transaction fee for every order. 

• Delivery Fee: In this section, you can add a Delivery Fee which is automatically added to each order. You can also specify the Minimum Amount for each order, which requires customers to meet a specific spending threshold to be eligible for delivery.

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