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      Deduction Statements

      Get to grips with Deduction Statements on Dines, with in-depth breakdowns for how to access, and explanations for what they contain.

      Deduction Statements


      Deduction Statements outline deductions that are made to your gross sales before your weekly Dines payout. They will only appear on your account if you have been trading at an event where the event organiser deducts fees or commissions directly through Dines. They serve to outline various deductions that have been agreed upon beforehand. These can include, but are not limited to;


      • Commission for the Festival Organisers
      • Hardware Costs (e.g., card readers, printers and iOS devices)
      • Electricity and Waste Charges
      • Dines Card Processing Fees (which can be found here)

      Deductions outside of Dines Card Processing Fees are set by the event organiser. Henceforth, Dines are not at liberty to discuss these, and you will be required to go directly to the organiser with any queries. 


      Below, we will provide a guide on how to access the Deduction Statements within your Dines account, as well as some handy tips that may help you when looking through your statement. 

      How To Access Deduction Statements


      To view and download your Deduction Statements, you first will need to log in to your Dines account. These statements can be accessed via the Dines app, and also via a browser. We will begin explaining how to access Deduction Statements on the Dines app, and then move onto how this can be achieved on a browser.

      iOS


      Once you are logged in, please navigate to the Reports tab. This can be found at the bottom of the page when using Dines on an iOS device. 


      Now that you are on the Reports tab, you will see an option for Deductions on your screen. This will appear towards the bottom of the page. 


      When you navigate to the Deductions page, you will see a list of available statements. Each statement will provide a weekly breakdown of what deductions have been accounted for with your total payment. Tapping the “Download” button next to any report will save it to your device in PDF format.


      Web Browser


      Once you are logged in, please navigate to the Reports tab. This can be found on the left-hand side of your browser.


      Now that you are on the Reports tab, you should see an option for Deductions on your screen. This will appear in the toolbar at the top of the page.


      When you navigate to the Deductions page, you will see a list of available statements. Each statement will provide a weekly breakdown of what deductions have been accounted for with your total payment. Clicking the “Download” button next to any report will save it to your device in PDF format.


      Deduction Statement Breakdown


      The below is an example of what you will see on your Deduction Statement;

      On each statement, you will see a breakdown of your Net Sales, Gross Sales, Cash/Card Payments, Dines Card Processing fees, and relevant Deductions requested by the event organiser. Below, we will provide a brief breakdown of what each section of the Statement means; 


      • Net Sales: Total Ex-VAT Revenue from card and cash sales.
      • VAT: The VAT associated with your sales.
      • Gross Sales: The total cash and card sales amount.
      • Less Cash Sales: The total of payments you have taken in cash.
      • Card Transactions: The total amount you have taken in card payments.
      • Payout Before Deductions: The total amount you are due before any organiser deductions occur. 
      • “Dines Shop”: This will be replaced by the event’s organiser on your Deduction Statement. What follows below is everything they have deducted from your payment.
      • Total Deductions: The total amount of all deductions. 
      • Payout After Fees & Deductions: This is what you are due after all calculations, and what will be paid to the bank account you use for Dines. 

      Your payout is calculated as below;

      Gross Sales - Cash Sales - Card Processing Fees - Total Deductions = Payout


      Good to Know


      Here are some handy tips that may help you when accessing your Deduction Statements;

      • As is standard with Dines accounts, Reports are PIN Protected, so you may require an authorised PIN code to access your Deduction Statements. If you are the account’s admin, you will have set your PIN code when initially creating your Dines account.
      • These reports will automatically appear in your account each Friday.
      • All values shown in Deduction Statements are Inc VAT. The organiser who has taken the deductions will issue you a VAT invoice for the charges separately if applicable.
      • We issue payments every Friday for the preceding week. This means that when you receive payment on a Friday, this will be a calculation of last week’s trade (Monday to Sunday) minus deductions. For further clarity, please consult the guide below.  

      • The total next to “Payout After Fees & Deductions” should match exactly the amount that has been deposited into your bank account. If in the highly unlikely event that the two numbers differ, please get in touch. 
      • Although you may not be VAT registered, please note that Dines, our company, is VAT registered. Therefore, our card processing fees are inclusive of VAT. 
      • Payouts will be received on Fridays, but the exact time of receipt may vary based on your bank. Please allow up to 5pm for payouts to be processed into your account.

      Thank you for reading our article on Deduction Statements. If you have any questions at all, or if you have suggestions for a Knowledge Base article you’d like to see, please do not hesitate to reach out to our team. You can contact us via email at care@dines.co.uk, use our Live Chat service here, or message us via WhatsApp on 07822 002783.